Returns & Exchanges
At Cuttlebrook Koi Farm, we strive for complete satisfaction with your aquatic livestock and equipment orders. If you are not entirely happy with your purchase, our returns policy is designed to ensure a fair and efficient resolution for all our customers.
Contact Our Team
Notify us within 48 hours of delivery for livestock or 14 days for dry goods to initiate a return request via email or phone.
Prepare Documentation
Provide proof of purchase and, in the case of livestock concerns, clear photographic or video evidence of the fish in their original packaging.
Secure Packaging
Ensure all dry goods are returned in their original, unopened packaging; livestock returns must follow our specific oxygenated transport protocols.
Inspection and Refund
Once your return is received and inspected by our experts, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing